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Customer Service

General Customer Service emails are responded to within 48 hours of receipt; Monday-Friday (excluding Bank holidays) 10am -5pm

Receiving order emails

IMPORTANT: When your order is completed you will receive confirmation by email. If you do not receive an order confirmation email, please ensure you have checked your junk email folders before getting in touch.

This is especially important if you use Hotmail, GMail or any other web email provider.

If you use a web email provider such as Hotmail, GMail, Yahoo and others, please add store@wildfoxcouture.co.uk to your contacts to ensure that emails sent to you are not incorrectly marked as junk.

 

Shipping & Delivery

We offer various delivery options within the UK and we can also deliver to Europe and International destinations.
Click here for more information on delivery or to track your package.

 

Privacy & Security

WildfoxCouture.co.uk is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties.

WildfoxCouture.co.uk will from time to time email news of our latest products and special offers. If you do not wish to receive these newsletters please inform us at the time of registering.

WildfoxCouture.co.uk uses cookies to remember your details when you visit the store. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.


Returns & Replacements

We offer refunds and exchanges on all of our items within 28 days of you receiving your goods.

Please see the Returns page for further details.


Ordering

It’s easy!

  • First register your details with WildfoxCouture.co.uk or if you are too excited and just want to shop straight away, you can register at checkout stage.
  • Browse though all of our lovely items or search by colour, brand or style
  • Once you have found something you like, chose your size if applicable and add to your basket. You can continue shopping or click to go to Checkout
  • You will be asked to log in or register if you haven’t already done so
  • Once logged in, you will be able to confirm your order and proceed to checkout
  • Click confirm order and your confirmation and order number will appear on the screen, a confirmation email will also be sent to the email address you provided when registering.

That’s it, you’ve made your first purchase and your items will be with you very soon!

NOTE: For consumer protection, all orders are subject for review. On occasion this may cause a slight delay in processing your order; your patience is greatly appreciated. 


Payment, Pricing & Promotions

All Pricing on WildfoxCouture.co.uk is correct and inclusive of VAT (where applicable) and any promotions or discounts will be clearly displayed.

If you do have a promotional voucher code, you can enter this at the checkout stage and the discount will be deducted from the total amount.

Please note that if your payment method was done using PayPal, we cannot process your order until payment has cleared. 


Viewing Orders

Viewing orders couldn’t be simpler. To track your recent orders log in to your account on WildfoxCouture.co.uk.

You will see all of your recent and past orders and you can track their progress. You can even reorder if you are happy with your purchase and want more!

If you have made a mistake when ordering please contact store@wildfoxcouture.co.uk as soon as possible and we will amend your order.


Updating Account Information

To update your account details simply log in to your account, on the left-hand side you will see various options, to change address details go to address book and edit your information.

You can change your email and password at anytime, go to account information and edit your details.

If you do forget your password simply click ‘forgotten password’ and a new one will be sent to the email address you provided straight away. We advise you change this temporary password to one you will easily remember.

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